Agentic AI
Agentic Solutions Launch

Overview

Agentic AI is poised to usher in a new era of enterprise excellence, driving meaningful service transformation and unlocking value stream innovation across the organization's value chain. By enabling autonomous systems to manage both routine and complex knowledge work, businesses can enhance collaboration, boost productivity and achieve measurable outcomes.

We see Agentic AI making significant inroads across various business processes, including IT, HR, finance and sales, as well as being tailored to deliver impact to specific industry domains. It's clear that organizations embracing this evolution will set new standards for innovation and operate with intelligence at every level.

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Putting Agentic AI to work

Our approach involves analyzing existing workflows and integrating human-in-the-loop agentic solutions to augment rather than replace current processes. This strategy ensures that AI agents enhance operational efficiency while still maintaining essential human oversight.

To make AI truly useful for end users, we design agents that seamlessly integrate into existing systems, like ERP platforms, CRMs and finance tools, to ensure they enhance workflows rather than disrupt them. Usability is key—we design our Agentic AI to be intuitive, responsive and easy to interact with through natural language, automation triggers and intelligent dashboards.

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Our Approach to Agentic AI

AI agents

Enabling business users to create AI-powered workflows and solutions with minimal coding.

AI workflows

AI agents operating in a structured, step-by-step manner for deterministic processes.

Agentic AI

Ideal for end-to-end, significantly autonomous processes in dynamic environments, often involving reasoning and decision making.

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Joined at the Hip with Our Partners

To build our Agentic AI solutions, we partner with hyperscalers (Google, Microsoft and AWS), semiconductor vendors (NVIDIA, AMD and Intel) and platform ISVs (Salesforce, ServiceNow and SAP).

We recently released 50 agents on Google Marketplace across multiple industries, transforming various business processes, including IT, HR, customer relationship management, finance and sales.

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Developing Agentic Solutions Responsibly

AI agents and Agentic AI systems can introduce and increase risks, including unintended consequences, bias, goal misalignment, impact compounding over time and complexity in root cause identification.

Therefore, it is important to have both foundational guardrails—like those used for all types of AI systems—and risk-based guardrails that are more extensive in higher-risk use cases.

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Agentic AI

Examples of our Agentic AI solutions

Augmenting the software development and IT-Ops lifecycle:

—our patented GenAI platform that revitalizes the software development and IT-Ops lifecycle—is now enhanced to use Agentic AI. The result is a significant increase in overall capabilities, including an additional boost in productivity, improved efficiencies and faster turnaround times.

Augmenting recruitment, hiring and onboarding processes:

Talent Navigator—our GenAI-based recruitment solution—can search through a vast database of resumes, filter and map them to job descriptions, provide simulated interview experiences for candidates, schedule interviews and set up personalized onboarding sessions.

Agent Studio to build low-cost/no-code agents for software engineering and IT Ops:

Includes agent orchestrator, agent management, FinOps and AI governance for orchestration, mapping and observability.

Areas of the business where our AI agents can be deployed include:

Network, Security, ITSM, Database, SAP, Service Desk, Orchestration, Modernization and Retail Return Management.

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Get an early edge on Agentic AI

Talk to Our AI Experts

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